Contact Us

Last updated: September 10, 2026

Customer support

Thestorevancouver accepts support requests by:

Email: info@thestorevancouver.shop
Telephone: +44 7575 997056
Customer Support Hours: Monday-Friday, 9:00 AM-6:00 PM Eastern Time (ET)
Mail: 4 The Green, Chipping Norton, OX7 5PT, United Kingdom

Support requests may be sent at any time. Requests are reviewed and handled during our stated customer support hours. Response times may vary based on the nature of the request, holidays, carrier disruptions or unusually high volume.

Orders and delivery

For an order question, include the order number, checkout email, item and a concise description. Do not send a full card number, password, Social Security number, government identifier or other unnecessary sensitive information. Order support: info@thestorevancouver.shop.

Returns, refunds and damage

To request a return or refund, email info@thestorevancouver.shop. For damage, missing items or an incorrect item, keep packaging and photos where possible and contact us as soon as reasonably possible after discovery. The Return & Refund Policy explains eligibility and remedies; it does not waive rights under applicable law.

Privacy and marketing choices

Privacy requests and applicable privacy-choice or opt-out requests may be sent to info@thestorevancouver.shop. We may request information reasonably necessary to verify identity or an authorized agent where permitted by law.

Accessibility

For an accessible format, communication accommodation or help using the site, contact info@thestorevancouver.shop. Identify the page or service and the accommodation needed without sending unnecessary personal information.

Complaints and escalation

If a first response does not resolve the issue, request further review at info@thestorevancouver.shop. We will review the concern, investigate relevant records and explain the next step or outcome within a reasonable period based on the request and applicable law. You may retain any rights to contact a regulator, card issuer or other dispute channel.

What to include and what happens next

Use one message per issue where practical and identify the order, product, date and requested outcome. We may request photographs, tracking evidence, proof of purchase or confirmation that you control an account. We use those details only to investigate and provide support, and we will not ask you to disclose a full card number or account password.

We route the request through the appropriate support process.
We check order, payment, delivery and prior-contact records where relevant.
We explain the available remedy, information still needed and expected next step.
We close the request after resolution or explain any lawful reason a request cannot be completed.

Urgent safety and legal notices

For an immediate safety risk, stop using the product and follow any safety or recall instruction supplied with it; then contact info@thestorevancouver.shop. This channel is not an emergency service. Legal notices may be sent to info@thestorevancouver.shop or mailed to 4 The Green, Chipping Norton, OX7 5PT, United Kingdom, subject to any notice terms in the Terms of Service.

Records and privacy

We may retain support communications, order evidence and resolution notes for the period reasonably needed for service, fraud prevention, accounting, legal compliance and disputes. Privacy requests remain governed by the Privacy Policy, including identity verification, exemptions and appeal rights where applicable.