Refund policy

At thestorevancouver.shop, customer satisfaction is our priority. We want every customer to have a positive shopping experience. If you are not completely satisfied with your purchase, we are here to assist you according to the terms outlined below.

Return Eligibility

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, the following conditions must be met:

• The item must be unused and in the same condition that it was received.
• The product must include original packaging, tags, and accessories where applicable.
• Proof of purchase or order information must be provided.
• The return request must be submitted within the specified return period.

Items that are damaged, used, altered, or returned without original packaging may not be accepted.

Return Process

To request a return, please contact our customer service team at:

Email: info@thestorevancouver.shop

Please include:

• Order number
• Customer name
• Product details
• Reason for return
• Photos or supporting information if the item has a quality issue

Our customer service team will review your request and provide return instructions.

Customers should not send products back before receiving return approval.

Return Shipping Costs

Unless the product received is defective, damaged, or incorrect, customers are responsible for return shipping costs.

If the return is caused by an error from thestorevancouver.shop, including incorrect items or defective products, we will provide appropriate assistance.

Refund Policy

Once we receive and inspect the returned item, we will notify you regarding the approval status of your refund.

If approved, refunds will be processed to the original payment method.

Please note:

• Processing times may vary depending on your payment provider.
• Banks or payment platforms may require additional time to complete the refund.
• Original shipping fees, if applicable, may not be refundable.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide:

• Order number
• Description of the issue
• Clear photos of the product and packaging

We will review the information and provide a suitable solution.

Order Cancellation

Orders may only be cancelled before they enter the processing or shipping stage.

Once an order has been shipped, cancellation requests cannot be accepted. Customers may request a return after receiving the order according to this policy.

Contact Information

For all return and refund inquiries, please contact:

Email: info@thestorevancouver.shop

We appreciate your understanding and cooperation. Our goal is to provide a fair and transparent return experience for every customer.